Terms of service

General Terms of Sale and Use (T&Cs) — Urban Nest

Last updated: October 5, 2026

Article 1 – Overview and scope

These General Terms of Sale and Use (hereinafter “T&Cs”) apply to all orders placed on the online store Urban Nest, available at myurbannestboutique.com, by any consumer or buyer (hereinafter the “Customer”).
Any order placed on the site implies the Customer’s full and unreserved acceptance of these T&Cs.

Article 2 – Products and compliance

Urban Nest sells heated clothing and accessories as well as thermal comfort textiles. Each item has a description setting out its essential characteristics in accordance with applicable European standards. The photographs illustrating the products are provided for guidance, with the highest possible level of accuracy.

Article 3 – Prices and payment

  • Prices are shown in Euros (€), inclusive of all taxes (VAT included), excluding any delivery fees indicated at checkout.
  • Payment is made in full at the time of the order by bank card or by any secure payment system available at checkout.

Article 4 – Order and confirmation

The order is considered final once payment is confirmed. An order summary email detailing the items, the delivery address and the total amount is sent to the Customer.

Article 5 – Shipping and delivery

  • Orders are processed within 24 to 48 business hours from our warehouses located in the European Union.
  • The average delivery time is 3 to 7 business days with a tracking number.
  • Standard delivery is free. The risk of loss or damage is transferred to the Customer upon physical receipt of the product.

Article 6 – Right of withdrawal (14 days)

In accordance with the European Consumer Rights Directive, the Customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal without giving a reason and without penalty.
To exercise this right, the Customer must contact us by email at contact@myurbannestboutique.com. Items must be returned complete, in their original packaging and in perfect resalable condition. The refund is issued within 14 days of receipt of the return or of proof of shipment.

Article 7 – Legal guarantees

The Customer benefits from the legal guarantees in force within the European Union, in particular the two-year legal guarantee of conformity and the guarantee against hidden defects, allowing them to obtain the repair, replacement or refund of a non-conforming or defective product.

Article 8 – Personal data (GDPR)

The personal data collected in the context of distance selling is necessary for processing and delivering orders. It is subject to secure computer processing in compliance with the General Data Protection Regulation (GDPR). For more information, please see our Privacy Policy.

Article 9 – Dispute resolution and mediation

In the event of a complaint, the Customer is invited to contact our customer service in order to seek an amicable solution. In accordance with European provisions, the Customer may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.

Article 10 – Customer service

For any question, request for information or order tracking, our customer service can be reached at the following address: contact@myurbannestboutique.com.